One of the most important service level guarantees is the percentage of availability. In external SLAs, this compensation can take the form of „service credits,” according to PandaDoc. Take pandaDoc`s free SLA template here to learn more. It is important to know what software is being used for the service you have purchased. Your organization may have certain requirements, such as . B avoid unsupported open source software in your IT infrastructure. In this case, software such as Snort can no longer be there and the service provider must use products supported by the provider. To graphically represent the depth of tracking – e.B the number of attempts – specifically look at tracks that haven`t been connected, as the purpose of tracking is to connect. .